Every HealthieOne test includes a comprehensive result summary with detailed interpretations and evidence-based recommendations based on your unique health profile, plus secure 1:1 consultations with our medical team for personalized guidance beyond the written report. 

How do I get my 1:1 consultation? Getting your consultation is simple:

  1. Log into your account at https://healthieone.com
  2. Connect instantly with our medical support team via live chat. Support is available 7 days a week from 9:00 AM to 11:30 PM EST for immediate or scheduled consultations.

How long is the consultation? 20-60 minutes.

Why we use written consultations instead of video calls: 

We've found that written consultations address several limitations of live virtual calls and provide superior value for our clients. Here are the key advantages:

  • Communication Clarity Written consultations particularly benefit clients who are non-native English speakers, as they can review, translate, and fully understand our recommendations at their own pace. This format eliminates miscommunication that can occur during real-time conversations and ensures nothing important is missed.

  • Enhanced Documentation and Resources Written format enables us to easily share screenshots, images, links, and detailed explanations to support our recommendations. We can include visual aids, reference materials, and step-by-step instructions that would be difficult to convey effectively during a live call.

  • Privacy and Comfort: Some clients prefer the privacy of written communication, especially when discussing sensitive health topics, without the pressure of being on camera or speaking aloud.

What should I prepare for my consultation? To make the most of your consultation:

  • Make sure you complete your health profile with current medications, supplements, and symptoms
  • Review your results in your account beforehand
  • Write down questions you want to ask
  • Find a quiet, private space with good internet connection

Learn more How do I get the most out of my HealthieOne test?

Can HealthieOne doctors prescribe medications?

Since we are not your primary care provider, our consultations focus on test result interpretation and recommendations. We can:

  • Identify results that may require medication management
  • Recommend treatments to discuss with your primary physician
  • Provide documentation for your prescribing doctor and collaborate with them
  • Suggest appropriate specialists

Our goal is to complement, not replace, your primary care relationship.
Learn more about https://healthieone.com/faq/healthieone-ethical-standards-no-supplements/ 

Is my consultation private and secure? Absolutely, all HealthieOne consultations are:

  • HIPAA-compliant 
  • Secure with protected health information
  • Professional following all medical privacy standards
  • Confidential: shared only with your explicit consent

Can I have multiple consultations? Absolutely! You can schedule follow-up consultations to discuss HealthieOne Follow-Up results.