HealthieOne.com Privacy Policy

Version: 2.0

Last updated: October 7, 2025

This privacy notice for Gigantest, Inc. (doing business as HealthieOne) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at HealthieOne.com, or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@healthieone.com.

Table of Contents

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. HOW LONG DO WE KEEP YOUR INFORMATION?
  7. HOW DO WE KEEP YOUR INFORMATION SAFE?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. CONTROLS FOR DO-NOT-TRACK FEATURES
  11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  12. DO WE MAKE UPDATES TO THIS NOTICE?
  13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Full names
  • Email addresses
  • Account passwords
  • Health-related information
  • Age, gender, date of birth
  • Contact information (phone number, mailing address)
  • Any other information you choose to provide when contacting us or using our Services

Payment Data. We collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Shopify, our third-party payment processor. You may find their privacy notice here: https://www.shopify.com/legal/privacy.

Sensitive Health Information. We collect health-related information that you provide to us, including but not limited to medical history, test results, symptoms, and health conditions. This information is considered sensitive personal information and is subject to enhanced protections under this policy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. Please see Section 5 below for more details on cookies.

The information we collect also includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service, including processing health information to deliver test results and health-related services.
  • To respond to user inquiries and provide customer support. We process your information to respond to your questions and solve any issues you might have with the Services.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To improve our Services. We may process your information to understand how our Services are being used and to improve user experience (using aggregated, de-identified data).
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
  • To comply with legal obligations. We may process your information to comply with applicable laws, regulations, and legal requests.

In Short: We only process your personal information when we believe it is necessary and we have a valid reason to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time by contacting us using the details provided in Section 13.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in your interests and consent cannot be obtained in a timely way.
  • For investigations and fraud detection and prevention.
  • For business transactions provided certain conditions are met.
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin.
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
  • If the information is already publicly available and is specified by the regulations.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We do not sell your personal information. We only share information with trusted service providers necessary to operate our Services, and we never share your health results for marketing or advertising purposes.

Our Commitment to Your Privacy

We are committed to protecting your privacy and health information. We do not and will not:

  • Sell your personal information to third parties
  • Share your health results or sensitive health information for marketing purposes
  • Disclose your information to third parties for their own business purposes
  • Share your data with advertisers or data brokers
When We Share Information

We may share your personal information only in the following limited circumstances:

Service Providers: We engage trusted third-party service providers to help us operate our Services. These service providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our key service providers include:

All service providers are bound by written contracts requiring them to:

  • Maintain the confidentiality and security of your information
  • Use your information only for the purposes we specify
  • Comply with applicable privacy laws
  • Delete or return your information when services are terminated

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement).

Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent: We may share your information for any other purpose with your explicit consent.

Health Information Protection

Your health results, test data, and sensitive health information receive additional protections:

  • Health data is encrypted both in transit and at rest
  • Access to health information is strictly limited to authorized personnel, such as our medical team members
  • We maintain detailed audit logs of all access to health information
  • Health data is never used for marketing, advertising, or sold to third parties

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit service providers to use online tracking technologies on our Services to help manage and display content, to tailor information to your interests, or to send notifications.

What are cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Services.

Types of cookies we use:

  • Essential Cookies: Necessary for the website to function properly (e.g., authentication, security)
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
  • Preference Cookies: Remember your settings and preferences for a personalized experience

How to manage cookies:

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

You can manage your cookie preferences through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies
Google Analytics

We use Google Analytics to track and analyze the use of our Services. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.

Opt-out: To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout

More information: For more information on Google's privacy practices, please visit the Google Privacy & Terms page at https://policies.google.com/privacy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Specific Retention Periods
  • Account Information: Retained for as long as your account is active
  • Health Data and Test Results: Retained for as long as your account is active, or as required by applicable health information retention laws (typically 7 years after account closure)
  • Payment Information: Retained by Shopify according to their retention policies and payment card industry requirements
  • Technical and Usage Data: Retained for up to 2 years for analytics and security purposes
  • Communications: Customer support communications retained for 3 years

When we have no ongoing business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Right to Deletion

You may request deletion of your personal information at any time by contacting us at info@healthieone.com or through your account settings. Please note that we may need to retain certain information as required by law or for legitimate business purposes.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Our security measures include:

Technical Safeguards
  • Encryption: All sensitive data, including health information, is encrypted both in transit (using TLS/SSL) and at rest (using AES-256 encryption)
  • Access Controls: Role-based access controls ensure only authorized personnel can access your information
  • Secure Infrastructure: Our systems are hosted on secure, SOC 2 compliant cloud infrastructure
  • Regular Security Audits: We conduct regular security assessments and penetration testing
  • Monitoring: 24/7 security monitoring to detect and respond to potential threats
Organizational Safeguards
  • Employee Training: All employees receive privacy and security training
  • Background Checks: Background checks for employees with access to sensitive information
  • Confidentiality Agreements: All personnel sign confidentiality agreements
  • Incident Response Plan: We maintain a comprehensive data breach response plan
Important Security Limitations

Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Your Responsibility: Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment and are responsible for maintaining the confidentiality of your account credentials.

What We Do in Case of a Breach

If we become aware of a data breach affecting your personal information, we will:

  • Notify you within 72 hours (or as required by applicable law)
  • Provide details about what information was affected
  • Explain steps we are taking to address the breach
  • Advise you on steps you can take to protect yourself

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@healthieone.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, and you have various rights regarding your personal information depending on your location.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements (see Section 6 for retention periods).

Cookies and Similar Technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. See Section 5 for more information on managing cookies.

Questions About Your Rights

If you have questions or comments about your privacy rights, you may email us at myhealthieone@healthieone.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of certain U.S. states, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

This section applies to residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia, and any other states that have enacted comprehensive privacy legislation.

Categories of Personal Information We Collect

  • Category A: Identifiers
    • Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
    • Collected: YES
  • Category B: Personal information as defined in the California Customer Records statute
    • Employment, employment history, and financial information beyond payment processing
    • Collected: NO
  • Category C: Protected classification characteristics under state or federal law
    • Gender, age, date of birth, race and ethnicity, national origin, and other demographic data
    • Collected: YES
  • Category D: Commercial information
    • Transaction information, purchase history, financial details, and payment information
    • Collected: YES (transaction records only; payment details handled by Shopify)
  • Category E: Biometric information
    • Fingerprints and voiceprints
    • Collected: NO
  • Category F: Internet or other similar network activity
    • Browsing history, search history, online behavior, interest data, and interactions with websites, applications, systems, and advertisements
    • Collected: YES (limited to interactions with our Services for analytics purposes via Google Analytics)
  • Category G: Geolocation data
    • Device location
    • Collected: NO
  • Category H: Audio, electronic, sensory, or similar information
    • Images and audio, video or call recordings created in connection with our business activities
    • Collected: NO
  • Category I: Professional or employment-related information
    • Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
    • Collected: NO
  • Category J: Education Information
    • Student records and directory information
    • Collected: NO
  • Category K: Inferences drawn from collected personal information
    • Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
    • Collected: NO
  • Category L: Sensitive personal Information
    • Account login information, health data and racial or ethnic origin
    • Collected: YES
Use of Sensitive Personal Information

We only collect sensitive personal information, as defined by applicable privacy laws, for the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes when we require their services.

Important: We do not collect or process sensitive personal information for the purpose of inferring characteristics about you. We do not use your health information for marketing, advertising, or any purpose other than providing you with our health-related Services.

You may have the right to limit the use or disclosure of your sensitive personal information as described in the "Your Rights" section below.

Additional Personal Information

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.
Retention of Personal Information

We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A (Identifiers) - As long as the user has an account with us
  • Category C (Protected Classifications) - As long as the user has an account with us
  • Category D (Commercial Information) - 7 years for tax and accounting purposes
  • Category F (Internet Activity) - Up to 2 years
  • Category L (Sensitive Personal Information) - As long as the user has an account with us, plus 7 years after account closure for health records

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider only when we require their services. Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We do not and will not disclose, sell, or share any personal information to third parties for a business or commercial purpose.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

  • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
  • Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting healthieone.com/account, by emailing us at info@healthieone.com, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@healthieone.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

12. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and version number at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification via email.

Material changes include changes that significantly affect:

  • The categories of personal information we collect
  • The purposes for which we use your information
  • The parties with whom we share your information
  • Your rights regarding your personal information

We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at myhealthieone@healthieone.com or contact us by post at:

Gigantest, Inc.
31 Light Street
Baltimore, MD 21202
United States

For privacy-specific inquiries, please include "Privacy Inquiry" in your email subject line.

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

How to Access, Update, or Delete Your Information

Online Account Portal:

Visit healthieone.com/account to:

  • Review your personal information
  • Update your account details
  • Download a copy of your data
  • Request deletion of your account

Email Request:

Email us at myhealthieone@healthieone.com with your request. Please include:

  • Your full name and email address associated with your account
  • A clear description of your request
  • Any specific information you wish to access, update, or delete
Response Time

We will respond to your request within 30 days (or as required by applicable state law).

What Happens When You Delete Your Account

When you request account deletion:

  • Your account will be deactivated immediately
  • Your personal information will be deleted from our active databases within 30 days
  • Some information may be retained as described in Section 6 (retention requirements for legal, tax, or fraud prevention purposes)
  • Anonymized or aggregated data may be retained for analytics purposes
Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this data to you in CSV or JSON format within 30 days of your request.